Because flowers are natural and perishable products, we generally do not offer refunds or returns. However, if you receive damaged goods or items that do not match your order, please contact us within 24 hours of delivery and provide photographic evidence. We will carefully review your case and, at our discretion, offer either a replacement or a refund. Custom or specially made orders cannot be canceled or refunded once production has begun. For chocolate bouquets and other gift items, refunds are evaluated based on the condition of the product and its packaging. Our goal is your satisfaction, so please reach out to our customer support team promptly if you experience any issues.